P
Pulsafi
Updated April 25, 2026

Roll Over Your 401(k) From John Hancock to Fidelity Investments

Step-by-step guide to moving your retirement savings from John Hancock to Fidelity Investments. Typical timeline: 5-10 business days. No taxes owed on a direct rollover.

John Hancock vs Fidelity Investments

From
John Hancock
Common 401(k) administrator. Often higher fees and more limited fund choice than self-directed alternatives.
📞 1-800-225-5291
To
Fidelity Investments
No fees to roll IN. Self-directed; choose your own funds. Strong fund lineup with zero-expense-ratio Fidelity ZERO funds.
📞 1-800-343-3548

Step-by-Step: John Hancock to Fidelity Investments

1
Open a Rollover IRA at Fidelity Investments
Go to the Fidelity Investments website (or call 1-800-343-3548) and open a Rollover IRA. Fidelity Investments offers: Traditional, Roth, SEP, SIMPLE, Rollover IRA. This usually takes 10-15 minutes online and requires basic identity verification.
2
Initiate the rollover from John Hancock
Call John Hancock at 1-800-225-5291 and request a "direct rollover" to your new Rollover IRA at Fidelity Investments. They'll typically mail a paper distribution form to fill out, or you can request electronic processing. You'll need Fidelity Investments's account number, ABA routing number, and full name on the destination IRA.
3
Choose direct rollover (not 60-day rollover)
Insist on a direct rollover where John Hancock sends funds straight to Fidelity Investments (or mails a check made payable to "Fidelity Investments FBO [Your Name]"). Avoid the 60-day indirect rollover — John Hancock would withhold 20% for federal taxes that you'd have to make up out of pocket within 60 days or face a 10% early withdrawal penalty.
4
Wait for funds to arrive at Fidelity Investments
Allow 5-10 business days. Fidelity Investments accepts ACH and check rollovers — ACH is faster. Track progress through both the John Hancock portal (showing distribution) and the Fidelity Investments portal (showing pending deposit).
5
Invest the funds
Once the cash lands in your Fidelity Investments Rollover IRA, it sits as cash earning the default money market rate. You need to choose your investments — index funds (VTI, VXUS, BND), target-date funds, or individual stocks. Fidelity Investments offers free phone consultations with their representatives if you want guidance.
6
Confirm with both providers
After 30 days, verify with John Hancock that your old 401(k) shows a $0 balance and that they've issued a 1099-R for the rollover (this should show a Code G in Box 7, indicating a non-taxable direct rollover). At Fidelity Investments, confirm the funds arrived and that they're invested per your instructions.

Should You Roll Over Your John Hancock 401(k) to Fidelity Investments?

Rolling over a 401(k) from John Hancock to Fidelity Investments usually makes sense when: (1) you've left the employer, (2) the John Hancock plan has high fees or limited fund choice, (3) you want to consolidate retirement accounts, or (4) you want better customer service or tools at Fidelity Investments. Plans administered by John Hancock commonly have higher expense ratios and more limited fund menus than self-directed brokerages — rolling out is one of the most common moves people make after leaving a job.

Reasons to keep your money at John Hancock

Don't roll over if: (1) you have $5,000+ in John Hancock and the plan offers institutional-class share funds you can't access elsewhere, (2) you're 55+ and might use the "rule of 55" to take penalty-free 401(k) withdrawals after leaving the employer (this only works with the employer plan, not an IRA), or (3) you're worried about creditor protection — 401(k)s have stronger ERISA protection than IRAs in some states.

Tax implications

A direct rollover from a Traditional 401(k) at John Hancock to a Traditional IRA at Fidelity Investments is non-taxable. Roth 401(k) money rolls into a Roth IRA, also non-taxable. If you convert pre-tax 401(k) funds to a Roth IRA at Fidelity Investments, the entire converted amount is taxable as ordinary income in that tax year — useful for backdoor Roth strategies but plan for the tax bill.

Common pitfalls

The biggest mistake is taking a 60-day indirect rollover instead of a direct rollover. John Hancock would withhold 20% for federal taxes; you'd have to come up with that 20% from another source within 60 days or face taxes plus a 10% early withdrawal penalty. Always ask for a "direct rollover" or "trustee-to-trustee transfer" — never have the check made payable to you personally.

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